Terms of Service
Last updated August 6, 2026
These Terms of Service ("Terms") govern your access to and use of the SayTrue platform ("SayTrue", the "Service"), provided by Bytecode d.o.o. ("Bytecode", "we", "us"), Zagreb, Croatia. By creating an account or using the Service, you agree to these Terms.
1. The Service
SayTrue is a multi-tenant platform for building AI customer-service agents that answer across chat, voice and social channels, grounded in the knowledge base you provide. Features may evolve over time.
2. Accounts and eligibility
The Service is intended for business use. You must provide accurate registration information, keep your credentials secure, and are responsible for all activity under your account. You may sign in with email and password or with Google; you are responsible for maintaining access to the sign-in method you choose.
3. Acceptable use
You agree not to:
- use the Service unlawfully or to violate the rights of others;
- upload content you do not have the right to use, or unlawful, harmful or infringing content;
- attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service; or
- use the Service to send spam or to deceive end users about their interacting with an AI system where disclosure is required.
4. Your content and data
You retain all rights to the knowledge, documents and conversation data you provide or process through the Service ("Customer Data"). You grant us a limited license to host and process Customer Data solely to provide the Service. You are responsible for having the necessary rights and legal basis for the Customer Data you process, and for your role as data controller. Our processing of personal data is described in our Privacy Policy.
5. AI output
SayTrue generates answers grounded in the knowledge you supply and keeps a source log for every conversation, so your team can check its work. AI output may still be incomplete or inaccurate and is provided without warranty. It is not legal, financial, medical or other professional advice. You are responsible for reviewing and configuring your agents, including escalation and fallback behavior.
6. Fees
Fees, if any, are as set out in your order or subscription agreement with us. Unless otherwise stated, fees are exclusive of applicable taxes.
7. Intellectual property
The Service, including its software, design and documentation, is owned by Bytecode and its licensors. These Terms do not transfer any ownership of the Service to you.
8. Confidentiality
Each party will protect the other's non-public information disclosed in connection with the Service and use it only as needed to perform under these Terms.
9. Disclaimers
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential damages, and our aggregate liability arising out of the Service is limited to the amounts paid by you for the Service in the twelve months preceding the claim. Nothing limits liability that cannot be limited under applicable law.
11. Term and termination
You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or where required by law. On termination we will delete or return Customer Data as described in our Privacy Policy, subject to legal retention obligations.
12. Governing law
These Terms are governed by the laws of the Republic of Croatia, and the courts of Zagreb have exclusive jurisdiction, without prejudice to any mandatory consumer protections.
13. Changes
We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date above; continued use of the Service constitutes acceptance.
14. Contact
Bytecode d.o.o., Zagreb, Croatia — support@bytecode.hr.