Numbers you can repeat with a straight face.
Resolved versus escalated, why conversations needed a human, what knowledge was missing, and how customers rated it — counted honestly, delivered monthly.
Outcomes, not vanity metrics
Every conversation counts once, in one of three honest categories. Test traffic is excluded; nothing is invented to make a chart look better.
Escalations, explained
Escalated conversations are categorized by reason — so you see patterns worth fixing, not just a count that grows.
Gaps that write your to-do list
Questions without grounded answers are collected and grouped. The report tells you which knowledge entry to write next, by real demand.
From the console
Questions buyers actually ask
What lands in the monthly report?
Conversation volume by channel, resolved versus escalated versus unresolved, categorized escalation reasons, the knowledge gaps with their frequency, and customer ratings where collected — delivered to the addresses you configure, with the detail in your console.
Are the counts really honest?
The categories are grounded, escalated to a human, and no grounded source — nothing else. Internal test conversations are excluded from client-facing numbers, and where there's no data yet the report says so instead of decorating.
Can we see individual conversations behind a number?
Yes — every aggregate links back to the conversations that produced it, each with its transcript, outcome and source log, within your configured retention window.
Answers your customers can trust.
Grounded in your knowledge, honest about its limits, and handed to your team the moment it should be.