Solutions

The phone rings loudest exactly when service peaks.

Hours, menus, allergens, terrace, parking, groups — SayTrue answers the calls your staff can't reach mid-service, and writes down what needs a human.

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Restaurant phone AI

Service hours without the interrupted service

Opening hours, holiday schedules, kitchen close time, directions — answered while your floor staff stay on the floor.

Menu & allergens

Menu questions answered from the approved card

Dishes, prices, allergens and diets answered only from entries you approved — a wrong allergen answer is not a risk worth improvising.

Table inquiries

Reservation requests captured, not dropped

The agent records party size, time and contact as a ticket for your host — or transfers when someone can take it live.

Group & event leads

The celebration inquiry that calls at 22:30

Large-group and event requests become recorded leads with details, waiting in the morning instead of lost in voicemail.

The story

Dinner service kept moving while the phone was still answered.

A neighbourhood restaurant's phone peaked when the team had the least capacity to answer it. Callers wanted opening hours, terrace rules, allergen information and a table for a group. Routine questions interrupted service; reservation messages lacked a surname or callback number.

The restaurant approved the facts the agent may state and marked allergen uncertainty for human review. SayTrue answers practical questions, records table and event inquiries with the required details, and sends complex food-safety questions to staff without turning a request into a confirmed booking.

The service team receives a usable request rather than another vague voicemail: date, group size, contact and the guest's exact question stay together. Managers keep the reservation book and allergen decisions, while the agent handles only the published information they chose to approve.

How the restaurant sets it up

Approve the practical menu factsHours, location, terrace, dietary options and only confirmed allergen statements enter the knowledge base.
Shape the table inquiryParty size, requested time, name and contact become required ticket fields, not a reservation promise.
Protect food-safety questionsAnything outside the approved allergen entries moves to a human instead of being inferred.
Test during serviceCall with a routine question, a group request and an unsupported allergen question.

The menu entry answers only what the restaurant has explicitly approved.

Question	The agent answers	Autonomy
Is the terrace open this evening?	States the current terrace hours and weather policy from the approved entry.	answers alone
Do you have a gluten-free main course?	Lists only the options and caveats written in the approved menu entry.	answers alone
Can I reserve a table for a group?	Captures party size, preferred time, name and contact for the host to confirm.	opens a ticket
Can you guarantee there is no cross-contamination?	Does not infer a safety guarantee and routes the question to restaurant staff.	hands to a human
Where is the nearest parking?	Reads the restaurant's approved directions and accessibility notes.	answers alone

EXAMPLE KB Demo data (Code Alpha) · Illustrative scenario

A restaurant call transcript in the SayTrue console — SCREEN 01 Routine answers and the caller's exact wording remain visible. Demo data (Code Alpha) · Illustrative scenario

A handover ticket in the SayTrue console with the caller's name, email and phone captured as structured fields — SCREEN 02 When a request needs a person, it arrives with name, email and phone already captured for the callback. Demo data (Code Alpha) · Illustrative scenario

See this on your own phone line and website.

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What buyers in this trade ask us

Can it book tables directly?

It captures the request — party, time, contact — and hands it to your host as a ticket or live transfer; it doesn't write into reservation systems. If you use a booking platform, the agent can state your booking link; the honest division is: it informs and captures, your system books.

Allergen answers scare me — what if it's wrong?

It can only say what your approved entries say; where no entry exists, it refuses and offers a human. The source log shows which entry produced any answer — the accountability is exactly what improvised phone answers never had.

We change the menu weekly — is that sustainable?

Menu facts are ordinary entries your staff edit in minutes, and time-limited items can expire automatically. One edit updates phone, chat and social at once — faster than retraining a Saturday student.

Does it speak our guests' languages?

Croatian first, other languages configured per restaurant with a fallback chain. The tourist-season language mix is a configuration decision, not a staffing problem.

More depth in our guides →

Answers your customers can trust.

Grounded in your knowledge, honest about its limits, and handed to your team the moment it should be.