SayTrue answers your customers across chat, voice and social — only from knowledge you approve. It cites every source it used, and escalates to your team the moment it isn't sure.
Built for teams that answer to regulators — and to their customers
We believe an AI should earn trust, not assume it. So SayTrue answers only from knowledge you approve, shows the exact sources it used, and when it isn't sure, it hands off to a human instead of guessing.
One knowledge base feeds every channel — and every reply carries the receipts.
Chat on your website, a natural voice on the phone, and replies in Messenger and Instagram DMs — all answering from one knowledge base you control.
Get startedSayTrue replies only from approved knowledge and shows exactly which entry it used — so your team can trust it, and so can your customers. No source above threshold? It escalates instead of guessing.
Get startedFor a delay over three hours, you're entitled to €250 under EU Regulation 261/2004.
SayTrue picks up the phone, answers in the caller's language, and turns every call into a searchable, grounded transcript your supervisors can skim in seconds.
Get started“Let je kasnio više od tri sata — imam li pravo na naknadu?” → grounded answer, claim forwarded to refunds.
What's new across the SayTrue platform.
Each answer now shows its top-source confidence score inline, and the console surfaces a per-day grounding-health ring so supervisors can see exactly how much was answered from approved knowledge.
Social now covers Instagram alongside Messenger. Replies share the same knowledge base and honest-fallback rules as chat and voice.
Time-sensitive entries — like today's flight status — now expire automatically. When they lapse, the agent says it can't confirm rather than serving stale facts.
Agents can now call your read-only APIs mid-conversation — order status, flight lookups, compatibility checks — with every call logged in the transcript.
Bring your ten toughest customer questions to the demo. We'll load them live — and you'll judge the answers yourself.
Source-grounded, cited, and honest when it doesn't know. That's SayTrue.