Solutions

January's calls, answered without January's front desk.

Membership prices, class schedules, trial sessions, opening hours — SayTrue answers the questions that fill your inbox, and captures the leads that build your floor.

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Gym membership AI

Price and package questions, answered as published

Memberships, student rates, day passes — stated from your approved list, consistently, on the phone and in chat.

Class schedules

Yoga at 7 or 19? Answered without the desk

Schedules live as entries — with expiry for seasonal changes — so the answer is this week's truth, not last month's poster.

Trial & tour leads

The motivated stranger, captured at 23:00

Trial requests and tour bookings recorded with contact and preference — your team converts them in the morning.

Practicalities

Parking, towels, showers, age limits

The small questions that decide first visits — answered instantly from entries, in the visitor's language.

The story

The January question surge stopped crowding the front desk.

A fitness centre started each year with the same mix of calls: membership prices, trial sessions, class timetables, parking and cancellation terms. Coaches on the floor could not answer, while interested visitors expected a useful response before choosing another club.

The centre added its current plans and rules to the knowledge base. SayTrue answers those practical questions on phone and chat, records a trial or membership inquiry with contact details, and sends contract disputes or individual health questions to the team.

Staff keep ownership of contracts, capacity and personal coaching advice. The agent provides only the current published facts, and every missing answer appears in the review queue. Before a campaign or timetable change, the centre updates one entry rather than briefing every person on reception.

How the fitness centre sets it up

Publish plans and access rulesMemberships, opening hours, class access, parking and guest rules become approved entries.
Keep schedules currentLink to the centre's current timetable or update dated entries when classes change.
Shape a trial leadPreferred activity, time, location and contact make the follow-up useful.
Test contract boundariesConfirm disputed terms and personal health advice are handed to staff.

Current plan facts answer interest; personal and contractual decisions remain human.

Question	The agent answers	Autonomy
Can I train before work?	States the centre's approved opening and staffed hours.	answers alone
Is the group-class timetable included?	Answers from the selected membership plan entry.	answers alone
I would like to try a class.	Records class interest, preferred period, location and contact.	opens a ticket
I dispute my cancellation charge.	Preserves the issue and routes it to membership staff.	hands to a human
Which exercise is safe for my injury?	Does not give health advice and offers a qualified human contact.	hands to a human

EXAMPLE KB Demo data (Code Alpha) · Illustrative scenario

A fitness membership question in the SayTrue web chat — SCREEN 01 Prospective members get the current plan facts while coaches stay on the floor. Demo data (Code Alpha) · Illustrative scenario

Fitness plans and access rules in the SayTrue knowledge base — SCREEN 02 One approved change updates the answer across channels. Demo data (Code Alpha) · Illustrative scenario

See this on your own phone line and website.

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What buyers in this trade ask us

Can it freeze or cancel memberships?

No — account changes are actions, and the agent doesn't act on your systems. It states your freeze and cancellation policy exactly as written and records the request for your staff, who confirm it with the member.

Our schedule changes every season — is that a problem?

Schedules are entries with optional expiry: the summer schedule can lapse automatically and the agent will say it can't confirm rather than read the stale grid. One edit updates every channel.

Does it handle the January wave?

Volume is what it's for: every call and chat answered, trial leads captured structured, practical questions absorbed. Your staff spend January converting visitors, not repeating the price list.

Can members reach a human?

Always — asking for a person is one of the built-in handover triggers, alongside topics you class for staff and anything without a grounded answer. During hours that's a transfer; after hours, an honest recorded request.

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Answers your customers can trust.

Grounded in your knowledge, honest about its limits, and handed to your team the moment it should be.