Solutions

Reception support that never sleeps through a ferry delay.

Guests call at 23:40 about check-in, parking and late arrivals. SayTrue answers from your house knowledge — and hands the rest to your desk, honestly.

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Hotel guest service AI

Answer the questions the desk answers all day

Check-in and check-out times, parking, breakfast hours, pet rules, spa bookings — answered from your approved entries, in the guest's language.

After-hours reception

Take the 2 a.m. call without waking anyone

Night calls get real answers where knowledge exists, honest messages where it doesn't — and your morning shift starts with context, not voicemail.

Seasonal overflow

Absorb the July spike without July staffing

When arrival days flood the lines, every call still gets picked up; what needs a person is transferred or ticketed with a summary.

Multilingual guests

Croatian first, your other languages configured

German, English, Italian — languages are configuration per property, with a fallback chain instead of an embarrassed silence.

The story

The late arrival stopped being a night-shift emergency.

A coastal hotel received the same calls after reception slowed down: a delayed guest needed the garage entrance, another wanted the late check-in steps, and a family asked whether breakfast could wait for the morning ferry. The answers existed, but they were spread across handover notes and the receptionist's memory.

The hotel moved those approved facts into SayTrue. The agent now answers routine guest questions in the configured language, follows the property's after-hours rules, and records anything that needs the duty manager. Reception starts the next shift with the transcript and request instead of reconstructing a voicemail.

The guest still hears the hotel's own policy, not a generic travel answer. Each exception arrives with the stay details and original question, so the duty manager decides once. The team can then review missed questions and turn the recurring ones into approved entries before the next late arrival.

How the hotel sets it up

Write the guest essentialsCheck-in, parking, breakfast, pets, wellness access and house rules become approved Q&A entries.
Separate routine from duty callsComplaints, locked-out guests and other exceptions route to the duty team; ordinary questions stay autonomous.
Set reception hoursTransfers happen only while someone is available. Outside those hours, the agent records a realistic next step.
Call as an awkward guestTest late arrivals, missing facts and a complaint before publishing the same setup to live calls.

A small approved set is enough to make the first useful call predictable.

Question	The agent answers	Autonomy
Can I check in after reception closes?	States the approved late-arrival procedure and asks only for the details the property requires.	answers alone
Where can I park a tall van?	Answers from the property's vehicle-height and overflow-parking entry.	answers alone
We need a cot in the room.	Records the room, guest contact and request for reception to confirm.	opens a ticket
The room is not what we booked.	Preserves the complaint verbatim and routes it to the duty manager according to hours.	hands to a human
When does breakfast finish?	Reads the current approved breakfast hours without adding exceptions.	answers alone

EXAMPLE KB Demo data (Code Alpha) · Illustrative scenario

A hotel guest call with transcript and grounded answer in the SayTrue console — SCREEN 01 The late-arrival call, preserved with the answer and context. Demo data (Code Alpha) · Illustrative scenario

Working-hours controls for a hotel's reception handover — SCREEN 02 Reception hours decide whether the next step is a transfer or a recorded request. Demo data (Code Alpha) · Illustrative scenario

See this on your own phone line and website.

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What buyers in this trade ask us

Does it work with our PMS and booking engine?

Availability and reservation state can reach the agent two ways: read-only API connectors for live lookups, or scheduled dynamic entries that expire on time. Which fits depends on your systems — bring your PMS name to the demo call and we'll tell you honestly what connects and what doesn't.

What happens with a complaint or an angry guest?

Complaints are exactly what the agent should not improvise on. Those entries are classed for handover — during working hours the call transfers to your duty manager with context; at night the complaint is recorded verbatim and flagged for the morning shift.

Can it take reservations?

It answers reservation questions from your knowledge and can check what you expose read-only; it does not write into your PMS. Booking remains in your engine or with your staff — the agent captures the request and hands it over cleanly.

How fast can this run before the season?

The knowledge base is the long pole: the builder drafts entries from your website, your team approves, and a real test call gates go-live. Start with the twenty questions your desk answers most and grow from the gap report.

More depth in our guides →

Answers your customers can trust.

Grounded in your knowledge, honest about its limits, and handed to your team the moment it should be.