Messenger and Instagram, answered like the phone.
Guests write where they already are. SayTrue answers Facebook Messenger and Instagram DM from the same approved knowledge — same rules, same honest handover. WhatsApp isn't covered yet, and we won't pretend otherwise.
Two social channels, one record
Messenger and Instagram DM conversations land in the same console as calls and chats, with the same outcomes and the same source log.
No copy-paste answers drifting apart
The social inbox reads the same knowledge base as every other channel — one correction fixes every channel at once.
Escalation that survives the platform
When a thread needs a human, your team gets the context — who asked what, and what the agent already said — not a bare notification.
From the console
Questions buyers actually ask
Is WhatsApp supported?
Not yet — and we say that in the first sentence rather than the footnote. If WhatsApp is where most of your guests write, tell us in the demo call; it changes what we'd recommend and when. We do not promise dates.
How does it connect to our Facebook and Instagram?
Through the official Meta integration for pages and professional accounts — you grant access to the inbox, and replies go out under your page. Disconnecting is one click on either side; your inbox is never held hostage.
Who answers when the agent can't?
Your team, with the full thread and the agent's honest summary. Unanswerable questions become escalations or tickets exactly as on the phone — and each one is logged as a knowledge gap you can close.
Will it answer at 2 a.m.?
It answers whenever guests write — that's the point of the channel. What changes at night is the handover: outside your working hours it won't promise an immediate human reply; it records the request honestly and tells the guest when your team is back.
Answers your customers can trust.
Grounded in your knowledge, honest about its limits, and handed to your team the moment it should be.