The phone, answered — in Croatian first.
SayTrue picks up every call in your languages, answers only from your approved knowledge, and turns the conversation into a transcript your team can read — source log included.
Croatian as a mechanism, not a boast
Speech recognition, reasoning and a natural voice tuned for Croatian — including dictated email addresses and names — validated by listening tests, not provider brochures.
Every call becomes a record
Full transcript, the knowledge entries used, and the outcome — grounded, escalated or no source — readable by your supervisors in seconds.
Languages per client, with a fallback chain
Each agent carries the languages you configure. A caller who switches language gets an answer, not confusion — and unknown ground falls back honestly.
From the console
How it goes live
- Knowledge firstYour approved entries and documents go in — imported, built from your website, or written by hand.
- A number connectsYour own phone number routes to the agent; existing numbers keep working.
- A real test callGo-live is gated on the same readiness checks the live call path runs — verified by an actual call, not a checkbox.
- Your team supervisesTranscripts, escalations and knowledge gaps land in one console your staff runs day to day.
Questions buyers actually ask
Does it really understand Croatian — including dialects?
Standard Croatian is the tested baseline, validated by live listening tests including dictated names and email addresses. Strong dialect will vary — which is exactly what the demo call is for: bring your hardest caller, and judge with your own ears before anything goes live.
What happens when it doesn't know the answer?
It says so, honestly — then transfers the call to your people with the conversation context, or records the question as a ticket. Every such moment is also logged as a knowledge gap, so your knowledge base grows exactly where callers need it to.
Do we keep our existing phone number?
Yes. Your number routes to the agent; nothing about how customers reach you changes. Calls the agent shouldn't handle are transferred onward to the departments and numbers you define, per language.
What does a caller hear outside working hours?
The truth. The agent knows your working hours — when nobody is reachable it doesn't ring an empty office, it says the desk is closed, takes the message, and tells the caller when you open.
How do we know it's ready before it answers real customers?
The same readiness checks that gate the live call path must pass per language, per credential and per phone route — and go-live includes a real test call you hear with your own ears.
Answers your customers can trust.
Grounded in your knowledge, honest about its limits, and handed to your team the moment it should be.