Solutions

Half the calls are ‘how much’ and ‘when can I come’.

Price lists, procedures, first-visit logistics, urgent pain — SayTrue answers what you approved and gets the painful cases to a human fast.

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Dental office AI

Price and procedure questions, answered as written

Cleanings, fillings, implants, whitening — prices and descriptions come from your approved list, consistently, without receptionist roulette.

Appointment capture

New-patient requests that don't ring out

Who, what hurts, preferred time — captured as a structured request your desk confirms, or transferred live when someone's free.

Urgent pain routing

Toothache at 21:00 gets the honest path

Out of hours the agent states your emergency arrangement exactly — on-call number, morning slots policy — and records the case for opening time.

No-show reduction inputs

Practical questions answered before they become no-shows

Parking, duration, anesthesia questions, what to bring — the small unknowns that make patients skip, answered up front.

The story

The dental assistant could stay beside the chair.

A dental practice's assistant stepped away from patients to repeat price ranges, first-visit instructions and opening hours. At night, callers with pain heard the same voicemail whether they needed the on-call path or simply wanted the next available consultation.

The practice put its approved prices, preparation notes and emergency protocol into the knowledge base. SayTrue answers the practical questions, captures appointment wishes for the desk to confirm, and hands treatment or urgent clinical questions to a person according to the practice's rules.

The caller leaves with either a confirmed piece of practice information or a clear next step, never an invented clinical answer. The desk receives the reason, preferred time and contact together, and can review the transcript before returning the call or updating a frequently missed entry.

How the dental practice sets it up

Publish the approved price languageExact prices, ranges and examination caveats are written as the practice wants them spoken.
Add first-visit guidanceParking, documents, duration and preparation become routine answers.
Write the pain protocolThe practice defines the after-hours wording and route; the agent does not assess symptoms.
Test a nervous callerConfirm the agent can explain its role, stay concise and hand over without friction.

Price and preparation entries carry their limits with them.

Question	The agent answers	Autonomy
How much does a first examination cost?	Quotes the approved amount or range and any examination caveat.	answers alone
What should I bring to my first visit?	Lists the documents and arrival instructions approved by the practice.	answers alone
I would like a cleaning after work.	Records the service, preferred period and contact for the desk to confirm.	opens a ticket
My tooth hurts badly tonight.	States the approved urgent-care path and routes according to the on-call rules.	hands to a human
Should I take an antibiotic?	Does not offer treatment advice and sends the question to clinical staff.	hands to a human

EXAMPLE KB Demo data (Code Alpha) · Illustrative scenario

A dental practice call with the approved answer visible in SayTrue — SCREEN 01 The practice can review exactly what the caller heard. Demo data (Code Alpha) · Illustrative scenario

A handover ticket in the SayTrue console — a summarized request with contact details and a resolution-notes field for staff — SCREEN 02 The desk picks up a structured ticket with the contact captured; the answer stays with your team. Demo data (Code Alpha) · Illustrative scenario

See this on your own phone line and website.

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What buyers in this trade ask us

Can it quote exact prices?

It quotes your approved price list, verbatim, and says when a price depends on examination. Where your list says 'from', the agent says 'from' — it will not invent a firm number to sound helpful.

What does an emergency caller get at night?

Your protocol, stated exactly: the on-call arrangement if you have one, or the honest truth that the practice opens at 8 and the request is recorded first in queue. No promises your morning can't keep.

How do appointment requests reach us?

As structured tickets with the patient's need and contact — in your console and to the addresses you configure — or as live transfers during working hours. Your desk confirms into your own calendar; the agent never double-books because it never books.

Our patients are nervous — will a robot make it worse?

The agent speaks your words in a natural voice, says plainly that it's the practice's digital assistant, and hands anxious or complex calls to your staff by design. Judge it by the demo call, not by the word 'AI'.

More depth in our guides →

Answers your customers can trust.

Grounded in your knowledge, honest about its limits, and handed to your team the moment it should be.