Solutions

The instructor stays in the car. The prospective student still gets an answer.

SayTrue answers approved questions about licence classes, prices, course dates and required documents, then captures the learner's class, location and contact for the school office.

Book a demo All solutions

Course information

Licence classes and start dates from the approved list

The agent explains the programmes your school actually offers and uses dated entries for upcoming course starts.

Approved prices

Price questions keep the same caveats your team uses

Packages, included lessons and additional-fee wording come from the current approved price entry.

Enrolment intake

Class, location and contact captured before follow-up

An interested caller becomes a structured lead for the office rather than a name without context.

Instructor focus

Routine calls no longer ask an instructor to stop driving

The agent covers practical questions and sends exceptions or individual training decisions to staff.

The story

A course inquiry stopped interrupting a driving lesson.

A driving school shared one phone number between the office and instructors. Prospective learners called about category B prices, evening theory courses and required documents while instructors were on the road. Missed calls often returned without knowing which class or location interested the caller.

The school approved its programme, price and document entries and published dated course starts. SayTrue answers those practical questions and captures the desired licence class, location and contact as a lead. Staff handle individual training decisions and confirm enrolment in their own system.

When the instructor returns, the inquiry already says what the learner wants and where. The school keeps control of places, suitability and enrolment, while published facts stay consistent across phone and chat. Questions the catalogue cannot answer become a clear follow-up instead of disappearing into voicemail.

How the driving school sets it up

List licence classes and programmesEach class receives an approved description, prerequisites and location.
Publish prices with caveatsPackages, included lessons and assessment-dependent costs are stated exactly as approved.
Date the course startsUpcoming theory courses use entries that expire when they are no longer current.
Shape the lead formLicence class, preferred location, timing and contact accompany every enquiry.
Test an individual advice questionConfirm that personal training or legal questions reach an instructor or office member.

Course facts answer directly; enrolment interest becomes a structured lead.

Question	The agent answers	Autonomy
How much does category B cost?	Reads the approved package price, inclusions and listed caveats.	answers alone
When does the next evening theory course start?	Reads the current dated course entry.	answers alone
Which documents do I need to enrol?	Lists the documents from the approved enrolment entry.	answers alone
I am interested in category A in the city centre.	Captures class, location, preferred timing and contact for the office.	opens a ticket
How many lessons will I personally need?	Does not assess the learner and routes the question to an instructor.	hands to a human

EXAMPLE KB Demo data (Code Alpha) · Illustrative scenario

A prospective learner asking a course question in the SayTrue webchat widget — SCREEN 01 The course question is answered beside the driving school's website. Demo data (Code Alpha) · Illustrative scenario

Approved course and enrolment entries in the SayTrue knowledge base — SCREEN 02 Prices, dates and document requirements stay under the school's control. Demo data (Code Alpha) · Illustrative scenario

See this on your own phone line and website.

Book a demo

What buyers in this trade ask us

Can it quote our prices accurately?

It reads the current approved price list and its caveats. If a price depends on an assessment or is not listed, the agent says so and captures the learner's request instead of producing a number.

Can it enrol someone directly into a course?

It captures licence class, preferred location or course, name and contact for confirmation by the office. It does not write into a scheduling or enrolment system.

How are changing course dates handled?

Upcoming dates can be maintained as time-limited entries that expire automatically. If the current date is not available from an approved source, the agent records the interest without claiming a place.

What questions still go to an instructor?

Individual readiness, training recommendations, medical or legal interpretation, and exceptions to school policy go to a person. The transcript arrives with the question already captured.

More depth in our guides →

Answers your customers can trust.

Grounded in your knowledge, honest about its limits, and handed to your team the moment it should be.