Parloa is a sales-led platform for enterprise teams that design and manage their own agents. SayTrue is a managed deployment whose client team operates the configured agent day to day.
The Parloa column uses the vendor's public platform, integration and trust pages checked on the date below.
| Dimension | SayTrue | Parloa |
|---|---|---|
| Channels | Phone, a web chat widget, Facebook and Instagram inboxes, and a sales inbox. WhatsApp is not available. | The platform publishes voice, chat and messaging deployment, including click-to-call and multimodal use. |
| Knowledge and tools | Approved knowledge grounds answers; read-only GET connectors require human enablement and every lookup is logged. | Agents use Knowledge, Routing and Custom Skills with authenticated connectors to systems including Salesforce, ServiceNow, Zendesk and Microsoft Dynamics. |
| Safety and evaluation | Three explicit outcomes distinguish grounded, escalated and no-source turns. | Per-agent controls address harmful content, jailbreaks and off-topic turns; automated evaluations inspect hallucinations, scope violations and PII leaks. |
| Human handover | Working hours govern transfers and structured department tickets preserve context. | Human handoff and Agent Assist are published capabilities. |
| Setup | Bytecode guides deployment and a real test call gates go-live. | The route is sales-led, then customer teams build and manage agents in Parloa Studio with a UI and AI copilot. |
| Pricing visibility | Prices are not published; an engagement starts with a demo and pilot conversation. | No pricing model is published; the pricing URL returns a not-found page and the public calls to action lead to sales demos. |
| Operating context | The agent is configured per client on a shared platform and managed through a guided deployment. | Parloa targets enterprise contact centers and names integrations across CCaaS and service platforms. |
Retrieval is an audit event. Every approved-knowledge lookup is logged and can be reviewed when an answer is disputed.
No source is a valid result. The agent can decline to answer when its approved knowledge does not support the request.
Managed configuration before daily operation. Bytecode guides setup and test-call verification, then the client team handles routine operation without technical knowledge.
Grounded in your knowledge, honest about its limits, and handed to your team the moment it should be.