Solutions

‘Where is my order?’ — asked forty times a day.

Order status, returns, sizes, delivery times — SayTrue answers from your policies and, where you expose it, your live order data. Read-only, logged, honest.

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Order status AI

WISMO answered live, not in tomorrow's inbox

With a read-only connector to your shop, the agent answers status by order number — every lookup logged in the transcript.

Returns & policies

Returns explained exactly as your policy says

Deadlines, conditions, refund timing — stated from approved entries; edge cases beyond the policy go to your team, not to improvisation.

Product questions

Sizes, compatibility, stock basics

Product facts you approve become instant answers; what you didn't approve gets an honest 'let me hand this over'.

Peak days

Black Friday's inbox, absorbed

Campaign spikes hit chat and social first — the agent holds the line with consistent answers while your team handles exceptions.

The story

Order questions stopped hiding the product questions.

A specialist web shop's inbox mixed delivery-status messages with compatibility, returns and product-selection questions. Staff spent time copying tracking states while a visitor ready to buy waited for help choosing the right item.

SayTrue answers policy and product facts from approved entries, performs only the read-only catalogue or order lookups the shop enables, and links the relevant page. If compatibility is uncertain, the agent says so and captures the visitor's need for the team instead of inventing a match or changing the cart.

The result is a traceable path from question to source, product link or specialist request. Merchandisers keep control of catalogue facts and policies, support keeps control of exceptions, and the gap report identifies the product questions that deserve a clearer fitment entry next.

How the web shop sets it up

Structure product and policy knowledgeProduct families, fit, delivery, returns and warranty boundaries become approved entries.
Connect safe lookupsEnable only read-only catalogue, stock or order-status lookups and log every call.
Install the widgetOne script tag puts the same grounded agent beside the product catalogue.
Test uncertaintyAsk about a fit that is not documented and verify the agent captures a lead instead of guessing.

Product facts, policies and permitted lookups form one visible answer surface.

Question	The agent answers	Autonomy
How long do I have to return an unopened item?	States the approved return window and conditions.	answers alone
Where is my order?	Reads the current permitted state from the order-status connector.	answers alone
Does this part fit my exact model?	Uses documented fitment or a read-only lookup; uncertainty becomes a request for the team.	opens a ticket
Can you change my delivery address?	Does not write to the order and routes the request to support.	hands to a human
Is a discount available for a larger order?	States the approved discount policy or records a sales request.	opens a ticket

EXAMPLE KB Demo data (Code Alpha) · Illustrative scenario

A Dijelovi Plus web-chat conversation in SayTrue where a visitor names a 2017 Volkswagen Golf VII 1.6 TDI and receives the documented DP-FK107 cabin-filter recommendation with a VIN caveat and approved source — SCREEN 01 Model, engine and year lead to a documented fitment recommendation, with the approved source visible beside it. Demo data (SayTrue Demos) · Illustrative scenario

A read-only web-shop lookup recorded with its response — SCREEN 02 Live status is looked up, not copied into a stale answer. Demo data (Code Alpha) · Illustrative scenario

See this on your own phone line and website.

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What buyers in this trade ask us

How does the order-status lookup actually work?

A read-only connector to your shop's API: the visitor gives an order number, the agent looks it up with a GET request, and the transcript logs the call and the response. The agent cannot change, cancel or refund an order — looking is the whole permission.

Which shop platforms does it support?

Anything with an HTTP API that can answer a read-only request. Connectors are configured per shop during onboarding, and each lookup is enabled by a human — bring your platform's name to the demo for a straight answer.

Can it process a return?

It explains your returns policy exactly and captures the return request with order details for your team; executing the return stays in your shop system. The agent's honesty about that boundary is what keeps your books clean.

Does it work in our webshop's languages?

Croatian first, other shop languages configured with fallback. The widget chrome ships localized, and the agent answers in the language the customer writes.

More depth in our guides →

Answers your customers can trust.

Grounded in your knowledge, honest about its limits, and handed to your team the moment it should be.