Solutions

The dog ate something at midnight. The phone rings.

Worried owners don't wait for office hours. SayTrue answers what your protocols allow, routes true emergencies per your rules, and records the rest for morning.

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Vet clinic AI

Routine questions off the front desk

Hours, vaccinations schedules, castration prices, travel documents — answered from your entries while your techs handle animals, not phones.

Emergency protocol

Your after-hours rules, stated exactly

On-call number, emergency clinic address, first-aid do-and-don't as YOU wrote it — never an improvised medical opinion.

Appointment requests

Bookings captured with the details that matter

Species, symptom, urgency, owner contact — structured for your staff to confirm, or transferred live when the desk is free.

Preparation instructions

Fasting before surgery, carrier rules, paperwork

Pre-visit instructions answered word-for-word from approved protocols, so arrival day goes smoothly for everyone.

The story

Worried owners received the clinic's protocol, not a guess.

A veterinary clinic received routine vaccination and travel-document calls alongside anxious messages about animals that had swallowed something or changed behaviour overnight. The same queue mixed administration with questions that required a veterinarian.

The clinic defined what the agent may answer and wrote its emergency guidance exactly. SayTrue handles prices, hours and visit preparation, records appointment requests with species and contact details, and moves symptom questions to the configured human path without generating veterinary advice.

That leaves the veterinarian with the questions that actually need clinical judgment. The receptionist sees the animal, reason for contact and caller details before responding, while owners asking routine questions hear the same approved preparation and emergency wording regardless of channel or time of day.

How the veterinary clinic sets it up

List routine animal-care servicesVaccination schedules, travel documents, prices and preparation facts become approved entries.
Write emergency guidanceThe clinic supplies the wording, on-call details and opening-hours behaviour.
Capture the useful contextSpecies, request, owner contact and preferred time travel with each ticket.
Test the medical boundaryAsk an administrative question and then request a diagnosis; verify the second reaches a person.

Routine care is answerable; clinical judgment stays with the veterinary team.

Question	The agent answers	Autonomy
Which documents does my dog need for travel?	Lists the clinic's approved documents and directs case-specific checks to staff.	answers alone
Should my cat fast before the procedure?	Reads the approved preparation note for that procedure.	answers alone
I need a vaccination appointment.	Records species, service, preferred period and owner contact.	opens a ticket
My dog swallowed a toy.	States the clinic's emergency instruction and routes to the configured urgent path.	hands to a human
What medicine can I give at home?	Refuses to recommend treatment and hands the question to a veterinarian.	hands to a human

EXAMPLE KB Demo data (Code Alpha) · Illustrative scenario

Veterinary clinic on-call hours configured in SayTrue — SCREEN 01 The urgent route changes with the clinic's real availability. Demo data (Code Alpha) · Illustrative scenario

A handover ticket in the SayTrue console with priority and status chips above the caller's contact details — SCREEN 02 Each handoff carries a priority and a status, so reception sees at a glance what to pick up first. Demo data (Code Alpha) · Illustrative scenario

See this on your own phone line and website.

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What buyers in this trade ask us

Can it tell an owner whether it's an emergency?

It states your triage guidance verbatim — the symptoms you've defined as 'come now' versus 'morning is fine' — and defaults to the cautious path you configured. It never generates its own medical judgment; that line is structural, not a setting.

What about the midnight panic calls?

Outside working hours the agent answers what your protocol covers, states your emergency arrangement exactly, and records everything else with contact details. Your morning starts with an organized list instead of a full voicemail box.

Does it handle our languages? Tourists bring pets too.

Croatian first, other languages configured with a fallback chain — a German tourist with a sick dog gets the same honest answers and the same emergency guidance.

How does it learn our specific protocols?

It doesn't 'learn' them — you approve them. Protocols are entries your team writes and edits; the agent can only say what they say, and the source log shows which entry answered every call.

More depth in our guides →

Answers your customers can trust.

Grounded in your knowledge, honest about its limits, and handed to your team the moment it should be.