Managed AI customer service · Grounded in your approved knowledge

AI customer service that tells the truth.

SayTrue answers your customers on the phone, in web chat and in social inboxes — in Croatian first, only from knowledge you approve. When it shouldn't answer alone, it hands over to your team. Honestly.

20 minutes · one live call in Croatian · your questions

21:47 · Guest · Web chat

„How late can we check in? Our ferry docks at 23:30."

21:47 · SayTrue agent GROUNDED

Check-in is possible until midnight. Please call reception when your ferry docks — the desk will wait for you.

Late check-in policyKnowledge used · approved entry
EXHIBIT 01 Conversation with source log Demo data (Code Alpha) · Illustrative scenario

We believe an AI should earn trust, not assume it. So SayTrue answers only from knowledge you approve, keeps a source log your team can check and it is designed to refuse and hand off rather than invent.

The platform

Every answer, grounded and accountable.

One knowledge base feeds every channel — and your team can always check the work.

Channels

One knowledge base. Four channels.

Phone, web chat, Messenger and Instagram DM answer from the same approved knowledge — same rules, same honesty, on every channel.

Phoneanswered and transcribed
Web chatone script tag on your site
Messengersame knowledge, same rules
Instagram DMsame knowledge, same rules
EXHIBIT 02 Channel record Demo data (Code Alpha) · Illustrative scenario
Voice

Croatian-first voice, fully transcribed.

SayTrue answers the phone in Croatian first — languages are configured per client, with a fallback chain — and turns every call into a transcript your supervisors can read, source log included.

09:42 · Caller · Phone

„Do you take dogs in the mobile homes, and is there a charge?"

09:42 · SayTrue agent GROUNDED

Dogs are welcome in the mobile homes; the fee is in the approved price list entry.

09:44 · Caller · Phone

„Is a seaside pitch free next weekend?"

09:44 · SayTrue agent ESCALATED

Availability isn't in the approved knowledge base — transferring the call to reception, with the conversation context.

EXHIBIT 03 Voice transcript with honest handoff Demo data (Code Alpha) · Illustrative scenario
Oversight

Your team checks its work.

Every conversation lands in one place with its outcome — grounded, escalated to a human, or no source — and the source log shows exactly which entry answered.

GROUNDED

answered from an approved entry, source logged

ESCALATED

handed to your team, context included

NO SOURCE

refused to guess — logged as a knowledge gap

Countsno data yet — measured in your pilot, never invented
EXHIBIT 04 The three honest outcomes Demo data (Code Alpha) · Illustrative scenario
The record
Source logon every conversation
Data retentionconfigurable per client · 90-day default · nightly purge
Tenant isolationper client, tested per endpoint
Named customers0 — and we won't invent any

See it answer your hardest questions.

A 20-minute call: one live demo call in Croatian, your questions, and an honest answer about fit — including what SayTrue doesn't do yet.

Prefer email? hello@saytrue.ai
Data controls per client — retention with nightly purge, tenant isolation, and a source log on every conversation.

We use these details only to arrange the demo and reply. No mailing lists, no sharing. Details in the Privacy Policy.

Answers your customers can trust.

Grounded in your knowledge, honest about its limits, and handed to your team the moment it should be.